POSTED IN AISLE 9
Returns & Refunds
The short version
Unworn, unwashed, in original condition, within thirty days of delivery. Full refund minus return shipping. Exchanges also available.
How to start a return
Email support with your order number and the reason. We will send a return label and instructions. Once the shirt arrives back at our floor, refunds are processed within five business days.
Defective or wrong item
Not your problem. Email us a photo and your order number. We will send a replacement at our cost or refund you in full, whichever you prefer. No return required in most cases.
What we do not accept
Washed shirts. Worn shirts. Shirts returned after thirty days. Shirts with the tag removed and the receipt gone and the story getting longer with every email.
Final sale items
Clearance items marked "final sale" are exactly that. They can still be exchanged if defective, but not refunded for a change of heart.
Refund method
Refunds return to the original payment method. Timing depends on your bank, not us. Usually three to seven business days after we process.