POSTED AT THE SERVICE DESK

CUSTOMER SERVICE DESK

Policies and answers, numbered for reference. Read in the order received.

• 01HOW DOES THE BULK DISCOUNT WORK?+

  Put shirts in your basket. Two shirts take 10% off, three take 20% off, four or more take 30% off. It applies automatically at checkout — no code, and you can mix and match any designs. The math happens whether or not you notice it.
• 02WHEN WILL MY ORDER SHIP?+

  Every shirt is printed after you order it. Printing takes 2–5 business days, then transit. Most US orders arrive within 5–7 business days of printing. You will get a tracking number when it leaves the facility.
• 03HOW MUCH IS SHIPPING?+

  Calculated at checkout by weight and destination. US orders over $100 ship free, which — given the bulk ladder — is achievable if you commit.
• 04WHAT ARE THE SHIRTS LIKE?+

  Heavyweight unisex cotton tees, printed with water-based inks. Sizes S through 3XL. Colorways vary by design — generally white, black, and ash grey. See the Sizing Department before guessing.
• 05CAN I RETURN A SHIRT?+

  Yes. 30 days from delivery, unworn and unwashed. Start at the Customer Service Desk (the contact page). Refunds go back to the original payment method once the shirt is inspected.
• 06MY SHIRT ARRIVED DAMAGED OR MISPRINTED.+

  Not technically a question, but understood. Send a photo of the problem to customer service within 30 days and a replacement will be printed at no charge. The photo is required. The apology is implied.
• 07HOW DO I WASH IT?+

  Inside out, cold water, mild detergent. Hang dry or tumble low. Do not iron the print. Treated properly, the shirt will outlast the phase of your life it describes.
• 08DO YOU RESTOCK?+

  New designs shelve weekly. Because everything is printed to order, designs do not "sell out" — but they do get discontinued without ceremony. If you are attached to one, act like it.
• 09IS THE STORE REAL?+

  The shirts are real. The prices are real. The store is a concept. If you have further questions about the nature of retail, the Customer Service Desk will read them in the order received.